FAQs

FAQ

How Long Does It Take Our Products To Ship?

We Normally process your order within 24 hours, Mon – Fri. Our products generally ship within 3-5 business days.

Due to the fact that these products are sourced and shipped internationally from suppliers all over the world, shipping times for your order may vary.

Please keep in mind, that this is the reason we are able to offer such great prices on our products.

Whats is Prime Shipping?

Prime Shipping means, The product Ship from Us Warehouse and Shipping time  between 3-7 days.

If you live in the US, your package will be shipped via ePacket which is a USPS service.  Delivery time is typically 10-15 days. Once your items reach the United States, you can check the USPS website for an estimated delivery date.

If you live outside of the US, we will do our best to ship your packages with full door-to-door tracking and you can use the tracking link we provide for you as well as the table below to get an estimated delivery time.

Our system will automatically send you status updates on your packages throughout the delivery process.

Please use the table below as a general guideline for average shipping times.

If you have your order tracking number, you can track the location of your package here.

How Do I Get My Tracking Number?

Your Tracking number will be emailed to you as soon as your order has been dispatched

I Ordered Multiple Items, But So Far Have Only Received One – What Do I Do Next?

We hold stock in multiple locations for ease of distribution at the lowest cost to you. Your products may be shipped separately so they get to you faster. If you receive one item before the next. Don’t panic… the remainder of your order is on route 🙂

I’ve Place My Order – What Should I Expect Next?

We value your custom and always endeavour to make sure you are kept fully informed of the status of your purchase.

After your order has been processed in our store, you will receive a confirmation email. In addition, as your order is processed in our fulfilment centres, you will also receive a fulfilment notice and a shipping notice. If you have any questions or concerns, we’re only ever an email away 🙂

Do You Offer A Guarantee?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

See our Privacy Policy page for further details

Is This Website Secure?

We take customers security very seriously. Rest assure no personal information will ever be shared. All payment information is backed by fully compliant industry standards and active fraud protection.

What Are The Sizes For These Products?

We do our best to list all product sizes in the product’s description. Simply click on the product and scroll down.

Are the “FREE” Items really free?

Absolutely!

From time to time, we run promotions to drive visibility and good will for our store. Our FREE + Shipping offers are a fantastic way for new customers to find us and for existing customers to come back and explore our constantly updated catalogue of exciting products.

All you pay is the cost of the shipping to get it out to you…

Still, Have A Question?

You can contact us directly through our connect page. Someone will respond usually within 24 hours.

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Shopping cart

close